Fd999 Privacy Policy — Your Data, Our Responsibility
Protecting your personal data at fd999 is our top priority. This policy explains in detail what information is collected, why it is collected, and how it is kept secure.
Last Updated: January 2026
What Information We Collect
Various types of information are collected automatically or with your consent when you register and use the fd999 platform. This information is used to provide secure services, verify your identity, and ensure a personalized experience. At every stage of data collection, we only gather the minimum information necessary.
Account & Identity Information
During registration, your name, email address, phone number, date of birth, and residential address in Bangladesh are collected. This information is required for age verification (18+), account security, and completing the KYC (Know Your Customer) process where applicable. If your National ID or passport details are requested, they will be used solely for identity verification. fd999 never transfers these documents to third parties without your consent.
Device & Browser Information
When you use the fd999 website or mobile version, your device type, operating system, browser name and version, IP address, and screen resolution are automatically logged. This information is used to ensure platform compatibility, detect suspicious logins, and strengthen cybersecurity. For mobile access, your network operator information may also be included, though personal SIM-level data is not collected. This process is particularly relevant for users connecting via mobile internet in Bangladesh.
Payment & Financial Information (BDT)
Payment details are collected when you deposit or withdraw in BDT via bKash, Nagad, Rocket, or bank transfer. Full bank account or card numbers are never stored on fd999 servers — only transaction reference identifiers and the last digits of your mobile number are retained. All financial transactions are processed within the payment gateway's own encrypted environment, which fd999 does not have direct access to. Your transaction history is stored in your account and may be used for dispute resolution.
Platform Usage Data
Information about which games you have played on fd999, which events you have bet on, how long you were active, and which pages you visited is collected for analytical purposes. This data helps analyze user behavior, display content tailored to your preferences, and support responsible gaming monitoring. By analyzing usage data, potentially problematic gaming patterns can be identified early so users can be offered timely support.
Purpose of Data Use
Fd999 uses collected data only for specific and legitimate purposes. User data is never sold to third parties for commercial purposes or used for unrelated advertising. The key purposes for which we use your data are detailed below.
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Account Management
Your data is used to complete registration, login, password recovery, and account verification processes.
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Transaction Processing
Payment information is used to accurately process deposits, withdrawals, and bonus distributions.
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Fraud Prevention
Device and behavioral data is analyzed to detect and prevent suspicious activity, multi-accounting, and fraud.
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Contact & Support
Your contact details are used to send emails or SMS for important updates, security alerts, and customer support.
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Service Improvement
Statistical analysis is conducted to further improve the user experience and introduce new features.
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Responsible Gaming
Unusual gaming behavior is monitored so that limits or support measures can be put in place in a timely manner.
Cookies & Tracking Technologies
Fd999 uses cookies and similar tracking technologies on its website to make your browsing experience smoother and more personalized. Cookies are small data files stored in your browser that help remember your preferences and session details on future visits. Our platform primarily uses three types of cookies.
Essential Cookies
These cookies are essential for maintaining login sessions, security tokens, and core functions such as your bet slip. Disabling them will prevent the platform from working properly.
Analytical Cookies
Page views, session duration, and navigation paths are analyzed to understand how users interact with our site. This data is collected entirely anonymously and cannot be used to identify any individual.
Preference Cookies
These cookies remember your language preference, theme settings, and other customizations so you don't have to set them up again on your next visit.
You can manage or delete cookies at any time through your browser settings. However, disabling essential cookies may disrupt core features such as login and transactions. fd999 does not use third-party advertising tracking cookies, and your browsing history is never shared with ad networks.
Data Retention, Security & Third Parties
Fd999 applies industry-standard security technology to protect your data. All data transfers are secured with SSL/TLS encryption, and stored data is protected with AES-256-grade encryption. Our server infrastructure undergoes regular security reviews and penetration testing. Access to user data is restricted to authorized personnel only, and all access is logged.
Data Retention Period
Data for active accounts is retained until the account is closed. Even after closure, certain data may be kept for up to five years to meet legal obligations, resolve disputes, or comply with regulatory requirements. Financial transaction records are retained for the period required under Bangladesh Bank and Financial Institutions Division guidelines. Once the applicable retention period ends, data is securely deleted or anonymized so that no personal identity can be identified.
Sharing Data with Third Parties
Fd999 never sells or rents your personal data. However, limited data sharing may be necessary in certain circumstances. Payment gateway providers (such as bKash and Nagad) receive the financial information needed to complete transactions, and are governed by their own privacy policies. fd999 may be required to disclose data under legal orders from law enforcement agencies or regulatory bodies of the Government of Bangladesh. Any such disclosure is kept to the minimum necessary and within the bounds of the applicable legal framework. In the event of a business acquisition or merger, users will be notified in advance before any data is transferred.
Your Rights & Controls
Every fd999 user has specific rights over their personal data. We believe data privacy is not just a legal obligation — it is our ethical responsibility to you. Below is an overview of your key rights and how to exercise each of them.
Right to Access Your Data
You can request a complete copy of all data stored in your account at any time. We will provide a structured data report within 30 days of receiving your request. Requests can be submitted through the account panel or via email.
Right to Rectification
If your name, address, or contact details are incorrect, you can update them directly from your account settings. For changes to identity-related information, you will need to contact our support team and complete the verification process. Corrections are typically applied within 7 business days.
Right to Erasure
If you request account closure, your personal data will be deleted after the applicable retention period has elapsed. However, data required to fulfill legal obligations or resolve disputes may be retained for the minimum necessary period. A confirmation email will be sent to you once a deletion request is submitted.
Right to Object to Processing
You can object to your data being used for marketing communications or profiling. You can turn off marketing messages by updating your notification preferences in account settings. If your objection is accepted, the relevant processing will be stopped immediately.
Policy Changes & Updates
Fd999 may update this Privacy Policy from time to time. Changes may be driven by technical developments, new services, legal amendments, or regulatory requirements. After each update, the "Last Updated" date at the top of the page will be revised. For significant changes, a direct notification will be sent to your registered email address and a brief notice will be displayed when you log in to the platform. Continued use of the platform after any changes constitutes acceptance of the updated policy. However, changes that materially affect your rights will require your active consent. We recommend reviewing this page regularly to stay up to date with the latest policy.
Support & Contact
For any questions, concerns, or requests regarding this Privacy Policy, please contact the fd999 data protection team. To request access to, correction of, or deletion of your personal data, send a detailed email from your registered email address to help us verify your identity. Our support team typically provides an initial response within 48 hours, and resolves complex matters within 7 business days. fd999 offers support in both Bengali and English for users in Bangladesh. If your complaint is not resolved to your satisfaction, you also have the right to file a complaint with the relevant regulatory authority.
Start Your Secure Gaming Experience
Fd999 respects your privacy and is committed to providing a trusted, secure, and transparent platform for players in Bangladesh. Join today and experience the difference.